Introduction

At Naturally Good, we are committed to providing high-quality natural plant-based and eco-friendly products. Your satisfaction is our top priority, and we understand that sometimes you may need to return a product. Our returns policy is designed to be simple and hassle-free to ensure you have a positive shopping experience.

Eligibility for Returns

  1. Time Frame: You may return any product within 14 days of purchase.
  2. Condition: Products must be unused, unopened, and in their original packaging to be eligible for a return.
  3. Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

  1. Opened or Used Products: For hygiene and safety reasons, we cannot accept returns of products that have been opened or used.
  2. Sale Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
  3. Gift Cards: Gift cards are non-returnable and non-refundable.

How to Initiate a Return

  1. Contact Us: Email our customer service team at orders@naturallygood.co.za with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorisation: Once your return request is approved, we will provide you with a Return Merchandise Authorisation (RMA) number and detailed instructions on how to return your item.
  3. Shipping: Customers are responsible for paying the shipping costs for returning their item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  1. Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and the status of your refund.
  2. Processing: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  3. Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at orders@naturallygood.co.za.

Exchanges

  1. Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at orders@naturallygood.co.za with details and a photograph of the defect or damage, and we will provide further instructions.

Sustainable Returns

We are committed to sustainability and minimizing waste. Whenever possible, we encourage customers to consider the environmental impact of their returns. If a product is slightly damaged but still usable, consider repurposing it or donating it to someone in need.

Contact Us

If you have any questions about our returns policy, please contact us at:

Naturally Good

Email: orders@naturallygood.co.za
Phone: +27 67 161 6399
Address: 27 Dale Road, Rondebosch East, Lansdowne, Cape Town